For more information about the information we share with third parties and the recipients of such information, please refer to the How We Share Your Information section of this Policy. Please note that this Policy does not otherwise cover the use of personal information by third parties or their services, and we do not take responsibility for their privacy practices.
You may have certain rights or choices that relate to your personal information, including choices about how we share your personal information with others. For more information, please refer to the Your Choices and Rights section of this Policy.
When you use or visit our Services, we collect information directly from you (e.g., when you search for or make an online reservation). We may also generate information about you (e.g., information about your device while you use our mobile application). In some cases, we also obtain personal information from third parties (e.g., restaurants, business partners, our group companies, or other third parties).
We use your information to provide our Services, tailor your experience, show you bookings and transactions made through aBitNow and our group companies, send you marketing communications, provide you with more relevant advertising and offers that may be of interest to you, and for other purposes described below.
We share your information with restaurants and restaurant affiliates; with our group companies); with our service providers (including payment processors); with other business partners (including advertising partners); with social networking services; with third-party services or applications you use to log into your aBitNow account; and others as described below. We share information to provide and improve our Services, for our own marketing purposes, to facilitate offers and advertising from others that may interest you, and for other purposes as described below. historical location information may be shared with 3rd parties for marketing purposes.
We maintain technical, administrative, and physical security measures designed to protect your information. We may retain your information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information, and as necessary for purposes described below.
You have choices about your information, and in some circumstances, you may be able to opt-out of receiving marketing communications, change your communication preferences, access and update your information, update location sharing options, exercise choices regarding cookies, and/or opt-out of certain sharing of information with third parties (including our group companies, restaurant groups and restaurant affiliates, and other business partners). These choices and other rights you may have are described in more detail below.
We operate internationally, and information about you may be transferred to, or accessed by, entities located in countries outside of your home country. To protect your information, any such international transfers will be made in accordance with applicable law.
Our Services may contain links to other websites or services that are not owned or controlled by aBitNow, including links to websites of restaurants and restaurant affiliates, our group companies, and other business partners (including advertisers).
Our Services are not directed at or intended for use by children, nor do we knowingly collect information from children under 16 years of age.
We update this Policy from time to time, and changes will be effective when posted (as identified in the Policy).
If you have any questions about this Policy or the way your personal information has been used, please contact us at privacy@aBitNow.com or using the contact details set out below.
“Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms “personal information” and “personal data.”
aPersonal details (such as your name and birthday)
bContact information (such as email address, postal address, phone number)
cDining information (such as primary dining city; current and past restaurant reservation details; dining preferences; favorite restaurants; special restaurant requests; dining activity, including frequency, restaurants, restaurant type, meal type, and cancellations)
dAccount information (such as account settings and passwords)
eSocial media data (if you choose to link your aBitNow account with a social media account, we may collect personal information such as name, age, gender, photograph, and other personal information relating to your social media account)
fBilling information (such as credit, debit, or other payment card information, as may be required to use certain Services)
gYour contacts (such as contact information of people you add to, or notify of, your restaurant reservations through our Services)
hYour preferences (including survey and marketing responses)
iPhotos of you (such as if you add a photo of yourself to your profile, upload photos to a review or restaurant’s profile, or link your social media account to your aBitNow account)
jCommunications you send us (such as customer support and other requests you make through our Services and through restaurants)
kRestaurant reviews and content (including reviews, photos, an alias of your choosing that you can use when submitting reviews, and other information you provide through our Services)
lPromotion information (if you choose to participate in a contest, sweepstakes, or similar campaign, we will collect any information you provide in relation to such activity, such as photos, images, captions, or other content, in accordance with the terms provided at that time)
Other information you may provide (including other information you provide about yourself or others through our Services or to which you provide us with access via third-party platforms)
You may choose not to provide some of the personal information described above. Please note, however, that many of our Services require some personal information to operate, so if you choose not to provide the personal information necessary to operate and provide you with a particular Service or feature of that Service, you may not be able to use that Service or feature.
We do not proactively collect sensitive personal information, such as health-related information. However, our Services include text boxes that are designed for you to describe certain details about your dining preferences that you want us or restaurants to know. Please be aware that information you freely submit in these boxes may reveal to us or to the restaurants or restaurant affiliates with which we or they share information (as detailed in the How We Share Your Information section) certain information that may be considered sensitive personal information under applicable law (for example, about any allergies or dietary restrictions). We do not use this information for the purpose of marketing or advertising products to you. Sensitive personal information you voluntarily submit is processed on the basis of your consent, which you may revoke at any time by contacting us.
aDevice information. When you visit or use our Services, we automatically collect certain information about your device (e.g., your mobile device, computer, or tablet), including information about your hardware and software, device configuration, and nearby networks. Such data may include data about your device operating systems, browsers, and other software installed on your device; device identifiers, such as IP address, IMEI number, MAC address, or other device identifier; country of origin, region and language settings; and information about domain servers and wireless or network access points near your device.
bUsage and performance information. We also automatically collect personal information about your usage of the Services, including information about your searches or interactions with features of our Services; sites or restaurant pages visited; booking path; access times; and performance of our Services.
cLocation information. If you use our Services, we automatically collect generic location information about you (such as city or neighborhood) or, with your consent, precise geographic location data from your mobile device when the app is running and when it is not running, depending on the choices you make when you are asked to consent to our collection of location information. For example, we may receive this information when you select restaurant search locations, enter your local dining city in your account profile, when you are in proximity to certain beacons, choose to publish your location in reviews you leave for restaurants on the Services, or in your comments or other communications with us. We may use and store this information to provide and improve features of our Services, for example, to tailor our Services on a needs-based manner to better facilitate your requests and to provide you with more relevant content about restaurants in your dining city or cities you visit. Please see the Your Rights and Choices section for more information about how to adjust your preferences, including those related to location information.
dInferences about you. We combine the information we collect, generate, or otherwise obtain to draw inferences about your preferences and interests in order to provide and personalize our Services and tailor the offers we and our partners provide to you.
bEmail address or other contact information
cSocial media data, if you connect to our Services using a social media third-party platform or interact with aBitNow by liking or commenting on our social media pages or content, or if any of your social media data is available to the public, we may receive information from that social media third-party platform or a third-party service about those interactions and your profile
dBrowsing, usage and advertising details, including how you use our Services and/or third-party websites, applications, and services; and information relating to your interactions with our advertising and marketing materials
ePurchase Information, including information from point-of-sale devices at certain participating restaurants (such as items ordered, bill total, and time spent at the restaurant), information about travel accommodations and bookings you make through our group companies (for example, if you book a hotel stay through one of our group companies, we may receive the general location of your accommodations and use that information to provide nearby restaurant recommendations); or purchase information for other business partners and affiliates, such as food delivery partners
fInformation from restaurants, including information that certain participating restaurants provide us about diners (for example, if you eat at a hotel restaurant as a hotel guest, restaurants are able to flag that you are a guest at that hotel, or if you eat at a chain of restaurants, those restaurants can flag whether you have a loyalty card or other information about interactions with those restaurants)
We use your personal information for the following purposes (“Purposes”), to:
You have choices about your personal information, and in some circumstances, you may have the right to opt-out or object to our uses of your personal information for these Purposes.
Electronic Communications. Consistent with the above Purposes and as permitted by applicable law, we may communicate with you via electronic messages, including email, text message, or mobile push notification to:
aSend you information relating to our products and Services. This may include reservation and waitlist confirmations, reminders and updates, receipts, technical notices, updates, security alerts, and support and administrative messages.
Send you marketing communications. In other situations, subject to the Your Choices and Rights section and applicable law, we may communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about products and Services offered by aBitNow, our group companies, restaurants, and other business partners.
With your consent, where required, we may contact you at the mobile phone number that you provide to us by way of direct dial calls, autodialed and prerecorded message calls, text messages and push notifications in connection with the above Purposes.
aProcessing Bases and Consequences. When we process your personal information, we rely on the following legal bases:
bPerformance of the contract we have with you (such as if you use our Services to make a restaurant reservation, we will use your information to carry out our obligation to complete and administer your reservation by sharing your information with the appropriate restaurant).
cCompliance with legal obligations to which we are subject (such as tax obligations, and when we are obliged to comply with lawful requests from competent authorities such as law enforcement).
dTo serve our legitimate interests (such as tailoring your experience with our Services, carrying out online advertising, and for fraud detection), provided that such processing does not outweigh your rights and freedoms. The processing may also be pursuant to other applicable legal bases for data processing especially provisions set out under local law.
Where we use personal information to meet our legitimate interests, we take steps to ensure that your rights with respect to your personal information are not infringed. You can contact us using the details set out in the How to Contact Us section below for more information about the steps we take to ensure these rights are not infringed. You also have the right to object to such processing as described in the Your Choices and Rights section.
eConsent. To the extent that a legal ground described above would not apply to processing of your personal information by us, we will seek your consent for such specific purpose in accordance with applicable law (such as sending direct marketing messages by electronic means, like email, without an exception from the requirement to obtain consent).
fAggregate Information. We aggregate personal information collected directly from you, information generated about you by us, and information obtained from third parties (with your consent, where required) with personal information collected about other users in order to produce general statistics that cannot be linked to you or any other specific user. Information that has been aggregated and de-identified is no longer considered “personal information” and may be subsequently used for any purpose.
gAnonymized Information. We may process information that cannot be linked to you or any other specific user using any means available to us, either because it was collected anonymously or has been subsequently anonymized. Information that is anonymous or has been anonymized is no longer considered “personal information” and may be subsequently used for any purpose.
We disclose the personal information we collect (or otherwise generate or obtain) as follows:
aCustomized services: restaurants may share your information (such as meal or seating preferences or special occasions) with their restaurant affiliates and restaurant group to enhance the hospitality the restaurant group provides you when you dine with them (such as trying to seat you by a window, if you previously expressed a preference for window seating).
bOperations & Service Improvements: to support operations, improve the restaurant’s table and shift planning, improve their hospitality services, including supporting a loyalty program you have chosen to participate in.
cMarketing: as permitted by applicable law, to perform analytics and tailor marketing to you.
For more information, please feel free to contact the restaurants with which you dine or book reservations, or contact us using the contact information listed in the How to Contact Us section below. To learn more about your choices related to how we share your information with restaurant groups and restaurant affiliates under our programs, please see the Your Choices and Rights section.
For example, if you frequently book reservations at Italian restaurants, we use that information to help a particular Italian-themed restaurant group offer you a promotion.
To learn more about your choices related to how we share your information with our business partners, please see the Your Choices and Rights section.
Sharing with Social Networking Services. Our Services allow you to connect and share your actions, comments, content, and information publicly or with friends. Our Services may also allow you to connect with us on, share on, and use third-party platforms, including those on which aBitNow has a presence. Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. aBitNow also does not control the privacy practices of third-party platforms. Please contact those sites and services directly to learn about their privacy practices.
Sharing to Process Payment Information. To use certain Services (such as to make reservations at certain restaurants; to make payments to certain restaurants or to secure reservations; and to purchase tickets to events, or other products or services), we require credit or debit card account information. When you submit your credit or debit card account information through our Services, we share that information with restaurants, third-party payment processors, and other third-party service providers (including, but not limited to, vendors who provide fraud detection services to us and other third parties) to the extent necessary to meet our contractual obligations to you (e.g., to secure your reservation or make a payment to a restaurant where required), to meet our legitimate interests in preventing fraud and other misuse of our platforms, or with your consent where this is required by law. In particular:
aWhen you use a credit or debit card to secure a reservation through our Services, we provide your credit or debit card account information (including card number and expiration date, but excluding the CVV number) to our third-party payment service providers and the applicable restaurant.
cFor information about the security of your credit or debit card account information, see the How We Store and Protect Your Information section.
Sharing with Other Service Providers. We share information with third-party vendors, consultants, and other service providers who perform services or functions on our behalf (e.g., hosting or operating our Services, data collection, reporting, ad response measurement, site analytics, data analysis, delivering marketing messages and advertisements, processing credit card payments, and providing fraud detection services). We do not authorize these third parties to use or disclose your information for purposes other than for which it has been provided. We require these third parties to maintain and implement security measures to protect your information from unauthorized access or processing.
aBitNow maintains commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
When your credit or debit card account information is being transmitted to our Services or through our Services, it will be protected by cryptographic protocols. To be clear, aBitNow does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.
However, we cannot guarantee that transmissions of your credit or debit card account information or your other information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by aBitNow or our third-party service providers. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control.
You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your aBitNow account with anyone. If we receive instructions using your user name and password, we will assume you have authorized the instructions. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please contact us immediately as detailed in the How to Contact Us section below.
Retention. We may retain your personal information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information. We may also retain your personal information as necessary to:
aMaintain logs and business records for analysis, security, and/or audit purposes
bComply with record retention requirements under the law
cDeal with any complaints regarding the Services; and
dComply with our legal obligations, protect or defend our rights, resolve disputes and enforce our contracts
When you use or visit the Services, we collect information about your usage and activity using cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies. We and our third-party service providers, our group companies, and other business partners may also place web beacons for these third parties. The use of these technologies by third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law.
a. Our group companies, for their own marketing purposes;
b. Other business partners, who use information for their own marketing purposes.
You can opt-out of such sharing by changing your aBitNow account preferences. You may also send such opt-out requests to us as described in the How to Contact Us section below.
If you wish to exercise legal rights you may have under applicable law, please submit your request to privacy@aBitNow.com. So that we can better process your request, please provide the email you use to log into your aBitNow account. If you do not have an aBitNow account, please provide the email you used to make requests or to use our Services.
Where applicable, you may also have the right to register a complaint to your local data protection authority. For residents of the EU and UK, contact information for the EU data protection authorities can be found at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm. For residents of Australia, if you are not satisfied with the outcome of your complaint after first contacting us, you may wish to contact the Office of the Australian Information Commissioner; for more information, please refer to http://www.oaic.gov.au.
Information about you will be transferred to, or accessed by, entities located around the world as described in this Policy. Some of these entities may be located in countries (such as the United States) that do not provide an equivalent level of protection for personal information as your home country.
We have put in place safeguards to provide adequate protection for transfers of certain information, in accordance with applicable legal requirements. For more information on the appropriate safeguards in place, or to request a copy of these safeguards, please contact us using the contact details listed in the How to Contact Us section below.
Our Services contain links to other websites or services that are not owned or controlled by aBitNow, including links to websites of restaurants and restaurant affiliates and our advertisers, our group companies, and other business partners. This Policy only applies to information collected by our Services. We have no control over these third party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third party websites linked to our Services. Your use of third parties' websites linked to our Services is at your own risk, so we encourage you to read the privacy policies of any linked third party websites when you leave one of our Services.
Our Services are not directed at or intended for use by children. We do not knowingly collect information from, children under 16 years of age. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at using the contact details listed in the How to Contact Us section below.
If you have any questions about this Policy or the way in which your personal information has been used, please contact us by email at privacy@aBitNow.com.